We're dog owners too, and we want the best for our pets. We have two dogs at home, and we only choose products that we'd be happy to use for them. We look for things that are soft and comfy, but also tough enough to withstand everyday use. Everything we sell is chosen with comfort, quality, and everyday enjoyment in mind. Our own experience with our dogs influences every decision we make, from the materials we use to the products we decide to stock in our store.
Refund policy
Last Updated: July 17, 2026
At Barks & Cuddles Boutique, your satisfaction matters to us. If you're not completely happy with your purchase, we make returns simple and straightforward. Please review the details below.
Order Cancellations
You can cancel an order within 24 hours of placing it by emailing info@barksandcuddlesboutique.com with your order number.
- After 24 hours, we cannot guarantee cancellation, as your order may already be in process.
- Once an order has shipped, it can no longer be cancelled — but you're welcome to return it after delivery under the policy below.
Return Window
You have 30 days from the date of delivery to return an item for a refund.
Items must be:
- Unused and in original condition
- Returned with original packaging, tags, and accessories
Restocking fee: None — we never charge a restocking fee.
Non-returnable items: For hygiene and safety reasons, certain products are not eligible for return. These are clearly marked as "non-returnable" on their product pages.
Who Pays for Return Shipping
Free returns — no cost to you if the item is:
- Incorrect
- Damaged by the carrier
- Defective
Customer-paid returns — you're responsible for return shipping costs if:
- You ordered the wrong item
- The item doesn't fit
- You simply changed your mind
Original shipping charges are non-refundable in change-of-mind cases.
How to Return an Item
- Contact us at info@barksandcuddlesboutique.com with your order number and reason for return.
- Repack the item securely in its original packaging with all tags and accessories included.
- Ship it back using the carrier and instructions provided in your return authorization email. Contact us info@barksandcuddlesboutique.com at to receive the correct warehouse return destination address
Please do not send your purchase back to our corporate administrative address. Items sent there cannot be processed and are not eligible for a refund.
Refund Process
- Inspection: Once we receive your return, we check that it meets the return criteria above.
- Processing time: Approved refunds are initiated within 7 business days of approval, issued to your original payment method. Your bank or payment provider may take additional time to post the funds.
Exchanges
Yes, we accept exchanges. If you need a different size, color, or product? Email info@barksandcuddlesboutique.com and we'll help arrange a quick exchange.
Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continuing to use our website after changes are posted means you accept the updated policy.
Questions? Contact us anytime at info@barksandcuddlesboutique.com.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact Information
Store Email: info@barksandcuddlesboutique.com
Store Phone: +1(931) 219-2334
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (CDT)
We do our best to reply within 1-2 business days.